enscribe
Terms of Service

Terms for using Enscribe.

These Terms of Service (“Terms”) govern your access to and use of Enscribe services, including Enscribe Embed (embeddings, vector storage, and retrieval), the Enscribe portal, and related APIs.

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Last updated

December 13, 2025

If you have an executed order form or master agreement with Enscribe, that agreement governs in the event of a conflict with these Terms.

1. Acceptance of terms

By accessing or using the services, you agree to these Terms. If you are using the services on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

2. Accounts and access

  • You are responsible for safeguarding credentials, API keys, and administrative access.
  • You must promptly notify us of any unauthorized use or security incident involving your account.
  • You are responsible for activity performed using your credentials.

3. Acceptable use

You will not:

  • Use the services in violation of law or to infringe others’ rights.
  • Attempt to bypass security, rate limits, or tenant isolation controls.
  • Probe, scan, or test the vulnerability of the services except with written authorization.
  • Interfere with service operation (including denial-of-service or abuse of shared systems).
  • Reverse engineer the services except to the extent prohibited by law.

4. Customer content

You retain ownership of your content and data (“Customer Content”). You grant Enscribe a limited license to host, process, transmit, and display Customer Content only as necessary to provide and secure the services and as otherwise permitted by your agreement.

  • You represent that you have all rights necessary to provide Customer Content to Enscribe.
  • You are responsible for ensuring your use complies with applicable privacy and data protection laws.
  • We do not use Customer Content to train general-purpose models without an explicit written agreement.

5. Privacy and data processing

Our Privacy Policy describes how we collect and use personal information. If you are a business customer and Enscribe processes personal data on your behalf, a Data Processing Addendum (DPA) is available upon request where applicable.

6. Security

We implement administrative, physical, and technical safeguards appropriate to the services. You are responsible for secure configuration of your integrations, including management of API keys and access controls.

7. Data residency and networking

Data residency options (including private networking and region pinning) may be available by plan and are governed by your order form.

8. Fees, payment, and taxes

  • Usage-based billing: fees may be based on metered usage and/or a committed minimum, as described in pricing materials or your order form.
  • Prepaid balances: where applicable, prepaid funds are applied to usage as it accrues.
  • Taxes: you are responsible for applicable taxes, VAT, and similar assessments, excluding taxes on Enscribe’s net income.
  • Non-payment: we may suspend access for overdue amounts after providing notice where reasonable.

Refunds: unused prepaid funds are refundable on demand and on account closure. See Refund Policy.

9. Service levels

Service level commitments (SLAs) and support entitlements apply by plan and/or order form. Service credits (if any) are your sole and exclusive remedy for SLA breaches, unless otherwise required by law.

10. Intellectual property

Enscribe retains all rights, title, and interest in the services, software, and documentation. You retain rights in Customer Content. If you provide feedback, you grant Enscribe the right to use it without restriction or compensation.

11. Confidentiality

Each party will protect the other party’s confidential information with reasonable care and use it only for purposes of performing under these Terms (or an applicable agreement). Confidentiality obligations do not apply to information that is public, independently developed, or rightfully obtained from a third party.

12. Disclaimers

To the maximum extent permitted by law, the services are provided “as is” and “as available.” We do not warrant that the services will be uninterrupted, error-free, or meet your particular requirements. You are responsible for evaluating whether the services are suitable for your use case.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or goodwill.

To the maximum extent permitted by law, each party’s aggregate liability arising out of or related to the services will not exceed the amounts paid by you to Enscribe for the services in the twelve (12) months preceding the event giving rise to the claim.

14. Indemnification

Each party will defend and indemnify the other from third-party claims to the extent arising from that party’s infringement of intellectual property rights or violation of law, subject to customary conditions (notice, cooperation, control of defense).

15. Term and termination

  • Either party may terminate for material breach not cured within 30 days after notice, unless your agreement provides otherwise.
  • Upon termination, your obligation to pay accrued fees survives.
  • Data export and deletion are governed by your agreement and our Privacy Policy.

16. Export and compliance

You will comply with applicable export control and sanctions laws, and you will not use the services in a prohibited jurisdiction or for a prohibited end use. You are responsible for compliance with applicable privacy laws in connection with your use of the services.

17. Governing law and venue

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict of laws principles. Any dispute will be brought in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction and venue there, unless your order form states otherwise.

18. Updates to these terms

We may update these Terms from time to time. Material changes will become effective 30 days after we post the updated Terms or provide notice, except where a different timeframe is required by law.